Privacy policy

1. About this privacy policy

Stockport Smilez is a local discovery website for venues, offers, events, bookings, reviews and day or night planning around Stockport.

FromOne provides business tools that may help venues and businesses manage listings, booking requests, offers, events, images, social posts and promotional information.

This privacy policy explains what personal information may be collected, why it may be used, and the choices users have.

3. How we use information

We may use personal information to:

• Provide customer accounts and business accounts.
• Send booking requests to venues or businesses.
• Show saved booking requests in customer accounts.
• Display venue, offer and event listings.
• Manage public listings, approvals, moderation and safety.
• Help businesses manage content through FromOne.
• Send service messages, confirmations or important updates.
• Protect the website, detect misuse and maintain security.
• Improve the service and understand basic usage.

4. Booking request data

When you send a booking request, the information you provide may be shared with the relevant venue or business so they can contact you directly and decide whether they can accept the request.

Booking requests are not confirmed by Stockport Smilez. The venue or business is responsible for confirming, cancelling, changing or managing the booking directly with you.

If you create or log in to a customer account using the same email address used for a booking request, that booking request may appear in your account so you can track it.

5. Sharing information

We may share personal information where needed to provide the service, including with:

• Venues or businesses that receive customer booking requests.
• Service providers that support hosting, databases, email, authentication, storage, analytics if used, security or platform operations.
• Legal, regulatory or safety bodies where required by law or to protect users, businesses or the platform.

We do not sell personal information to advertisers.

6. Business content and public listings

Businesses may upload or submit public listing information, images, offers, events and promotional content. Content approved for public display may be shown on Stockport Smilez.

Businesses should not upload personal information about other people unless they have permission and a lawful reason to do so.

7. Cookies and similar technologies

Stockport Smilez may use essential cookies or similar technologies to keep the website working, support login sessions, remember account state, protect the service and provide core features.

If non-essential analytics, advertising or tracking cookies are introduced, the website should ask for consent before those technologies are used.

Read more on the Cookie policy.

8. How long information is kept

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including providing the service, managing accounts, handling booking records, resolving disputes, complying with legal obligations and protecting the platform.

Some information may be deleted or anonymised when it is no longer needed.

9. Security

We use reasonable technical and organisational measures to protect personal information. No online service can be guaranteed to be completely secure, but we aim to protect accounts, booking requests and business data from unauthorised access, misuse or loss.

10. Your rights

Depending on your location and the applicable law, you may have rights over your personal information, including the right to ask for access, correction, deletion, restriction, portability or to object to certain processing.

You can contact us to ask about your data or request changes. We may need to verify your identity before acting on a request.

11. Children

Stockport Smilez is intended for general local discovery. Some venues, events or offers may have age restrictions set by the relevant business. Parents, guardians and businesses are responsible for checking suitability and age requirements.

12. Changes to this policy

We may update this privacy policy as the service develops. The latest version shown on this page applies from the stated last updated date and time.

13. Contact

For privacy questions, data requests or concerns, contact the platform owner using the contact details provided on Stockport Smilez or by email where available.